Resolved -
This incident has been resolved.
Oct 9, 17:04 UTC
Monitoring -
Our service provider has reported that they implemented a fix. We will continue to monitor the results.
Oct 9, 16:50 UTC
Update -
We are still experiencing interruptions in service. Some customers may experience elevated latencies or intermittent timeouts. Our service provider is working to resolve the issue.
Oct 9, 15:12 UTC
Update -
We are still experiencing a partial outage impacting Smartboxes and our website. Our service provider has acknowledged the issue and is investigating.
Oct 9, 13:49 UTC
Investigating -
We are experiencing an outage that is affecting Smartboxes and our website. We will share an update as we have more information.
Oct 9, 13:20 UTC
Resolved -
This incident has been resolved.
Oct 8, 23:07 UTC
Monitoring -
Our providers have reported that they implemented a fix. We will continue to monitor the results.
Oct 8, 22:56 UTC
Update -
We are still experiencing interruptions in the service, although some requests are coming through. We are continuing to monitor.
Oct 8, 20:39 UTC
Investigating -
We are experiencing an outage that is affecting Smartboxes and our website. Our providers have acknowledged the issue and are working to identify the cause.
Oct 8, 17:23 UTC