tag:status.keycafe.com,2005:/historyKeycafe Status - Incident History2024-03-28T12:51:18ZKeycafetag:status.keycafe.com,2005:Incident/198673142024-02-20T15:05:56Z2024-02-20T15:05:56ZScheduled Maintenance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. For the duration, the Keycafe service and website will be unavailable.</p>tag:status.keycafe.com,2005:Incident/189893472023-11-21T15:06:00Z2023-11-21T15:06:00ZScheduled Maintenance<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:06</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:25</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. For the duration, the Keycafe service and website will be unavailable.</p>tag:status.keycafe.com,2005:Incident/180233722023-08-22T14:05:08Z2023-08-22T14:05:08ZScheduled Maintenance<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>14:05</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. For the duration, the Keycafe service and website will be unavailable.</p>tag:status.keycafe.com,2005:Incident/174293202023-05-31T09:41:29Z2023-05-31T09:41:29ZNetwork performance issues<p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Resolved</strong> - We are pleased to inform you that the service issue that was affecting our systems has been successfully resolved. Our service provider has diligently worked to rectify the problem, and we are happy to report that our systems are now operating normally.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:21</var> UTC</small><br><strong>Update</strong> - A fix has been implemented and the results are being monitored.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Update</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>Update</strong> - Cloudflare has updated its incident status to include a latency issue for the SAM region in addition to the APAC and partial NA that was previously reported. A fix has been implemented for the NA region and the results are being monitored. They are still working to analyze and mitigate this problem being experienced in the SAM and APAC region as soon as possible.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Update</strong> - We are aware of the latency is also currently being experienced in some areas of NA in addition to APAC regions. Our providers are working diligently to investigate the issue.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>07:52</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>07:48</var> UTC</small><br><strong>Monitoring</strong> - At present, Cloudflare is diligently investigating the root cause of the network performance concerns that have been reported in the APAC region.</p>tag:status.keycafe.com,2005:Incident/171233122023-05-23T14:05:03Z2023-05-23T14:05:03ZScheduled Maintenance<p><small>May <var data-var='date'>23</var>, <var data-var='time'>14:05</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>18:40</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. For the duration, the Keycafe service and website will be unavailable.</p>tag:status.keycafe.com,2005:Incident/166241462023-03-23T22:49:08Z2023-03-23T22:49:08ZPartial outage affecting website and app<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>22:49</var> UTC</small><br><strong>Resolved</strong> - Our team was able to locate and correct the issue. The incident is now resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>22:46</var> UTC</small><br><strong>Identified</strong> - Our website and app are experiencing a partial outage affecting performance/loading/searches. We have identified the issue and working to get it resolved.</p>tag:status.keycafe.com,2005:Incident/159967112023-02-22T15:05:04Z2023-02-22T15:05:04ZScheduled Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:51</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. For the duration, the Keycafe service and website will be unavailable.</p>tag:status.keycafe.com,2005:Incident/136599702022-11-24T03:00:22Z2022-11-24T03:02:23ZConnectivity issue affecting some 3 G devices (mostly outside USA)<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Resolved</strong> - We are seeing the impact of a fix now, which has resulted in significant recovery.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Update</strong> - Our provider is still engaged in troubleshooting with all relevant technical teams. No ETA is currently available, but the issue is being given the highest priority.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Monitoring</strong> - Our third-party provider has identified it as a network issue, the connectivity provider is working to solve its issue. Most of the devices affected are outside of the USA.</p>tag:status.keycafe.com,2005:Incident/119060402022-11-02T14:15:14Z2022-11-02T14:15:14ZScheduled Maintenance<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>18:56</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. For the duration, the Keycafe service and website will be unavailable.</p>tag:status.keycafe.com,2005:Incident/126238492022-10-26T13:00:00Z2022-10-26T13:43:07ZConnectivity Incident LTE Devices (recovered)<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Resolved</strong> - Our service provider reported an LTE connectivity incident at 05:43 PDT. Connectivity was restored at 06:14 PDT.</p>tag:status.keycafe.com,2005:Incident/126146052022-10-25T18:38:03Z2022-10-25T18:38:04ZPartial Smartbox Outage<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>18:12</var> UTC</small><br><strong>Identified</strong> - An incident is affecting our Smartboxes. Our service provider has identified the problem and is working on a fix. This occurred at 10:55 PDT. We will keep you informed.</p>tag:status.keycafe.com,2005:Incident/111214922022-10-05T14:08:49Z2022-10-05T14:08:49ZScheduled Maintenance<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. For the duration, the Keycafe service and website will be unavailable.</p>tag:status.keycafe.com,2005:Incident/110724382022-09-07T14:56:57Z2022-09-07T14:56:57ZSystem outage<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:53</var> UTC</small><br><strong>Update</strong> - We are seeing Smartboxes recovering in NA, however, there are still reports of incidents in the EU.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:15</var> UTC</small><br><strong>Monitoring</strong> - We are monitoring an incident reported by one of our service providers affecting Smartboxes. This started at 05:17 PDT.</p>tag:status.keycafe.com,2005:Incident/108953932022-08-24T00:58:54Z2022-08-24T00:58:54ZService provider outage<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>00:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>23:35</var> UTC</small><br><strong>Identified</strong> - Our service provider is experiencing an issue. They are investigating. This is affecting a lot of major websites.</p>tag:status.keycafe.com,2005:Incident/108333382022-08-15T22:30:38Z2022-08-15T22:30:38ZThird party outage. Investigating<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>22:18</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.keycafe.com,2005:Incident/106451332022-07-20T00:59:19Z2022-07-20T00:59:19ZThird-party provider - Cellular Connectivity Incident<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>00:59</var> UTC</small><br><strong>Resolved</strong> - Network traffic has resumed and our providers are monitoring recovery.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>00:48</var> UTC</small><br><strong>Identified</strong> - Latest report<br /><br />Traffic is beginning to resume.<br /><br />Only areas on 2G/3G are affected. EtherSIM devices are not affected.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>00:39</var> UTC</small><br><strong>Investigating</strong> - Our provider has reported a connectivity issue affecting some areas.<br /><br />Report:<br />We are investigating a cellular outage involving Electrons and E310s. No regional patterns have presented themselves as of yet.</p>tag:status.keycafe.com,2005:Incident/106172522022-07-18T03:14:49Z2022-07-18T03:14:49ZThird party provider Cellular Outage<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>03:14</var> UTC</small><br><strong>Resolved</strong> - Update from our provider: <br />Traffic has resumed to normal levels. We will continue to monitor resolution closely overnight before marking this incident resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>02:43</var> UTC</small><br><strong>Update</strong> - Latest update from our providers: <br />Particle has identified a return in device traffic, which will likely increase over the next hour. We will monitor the stability of this resolution for the next several hours.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>23:20</var> UTC</small><br><strong>Update</strong> - The latest update for our provider:<br />This issue is ongoing. We are continuing to engage our partner with the highest priority to secure an ETA for resumption of service.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>22:40</var> UTC</small><br><strong>Update</strong> - Latest update from our provider:<br />This issue is ongoing. We are in dialogue with the network provider in question; our provider is leveraging engineering resources toward identifying root cause.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>Monitoring</strong> - A third-party provider has reported a cellular outage affecting our Smartboxes on this network type in NA. We will continue to monitor.</p>tag:status.keycafe.com,2005:Incident/102826722022-07-06T14:05:26Z2022-07-06T14:05:26ZScheduled Maintenance<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>14:05</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. For the duration, the Keycafe service and website will be unavailable.</p>tag:status.keycafe.com,2005:Incident/103669592022-06-21T07:42:51Z2022-06-21T07:42:51ZThird-party provider wide-spread issue<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Resolved</strong> - Or service provider has resolved a network issue that affected multiple services across the internet. Our website has returned to normal operation.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:35</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:25</var> UTC</small><br><strong>Update</strong> - They have implemented a fix and are now monitoring the results.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:22</var> UTC</small><br><strong>Monitoring</strong> - A third-party provider Cloudflare has discovered a widespread issue with their service impacting our Website. We are monitoring.</p>tag:status.keycafe.com,2005:Incident/103668712022-06-21T07:00:00Z2022-06-21T07:19:38ZThird-party provider wide-spread issue<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Resolved</strong> - A third-party provider Cloudflare has discovered widespread issues with their service impacting our Website. We are monitoring.</p>tag:status.keycafe.com,2005:Incident/97943872022-04-16T15:00:16Z2022-04-16T15:00:16ZThird party outage causing connectivity issues<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>13:58</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>13:58</var> UTC</small><br><strong>Monitoring</strong> - Our service provider reported that A fix has been implemented and they are seeing recovery. The results are being monitored.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Investigating</strong> - A third-party service provider is experiencing a small drop in webhooks/integrations. They are currently assessing the scope of impact and identifying the cause.</p>tag:status.keycafe.com,2005:Incident/93129552022-03-07T15:05:25Z2022-03-07T15:05:25ZScheduled Maintenance<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. For the duration, the Keycafe service and website will be unavailable.</p>tag:status.keycafe.com,2005:Incident/94003512022-02-24T17:29:23Z2022-02-24T17:29:23ZLoading error<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Monitoring</strong> - Our provider reported that their engineers are recovering affected routing components.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Update</strong> - A third-party provider has acknowledged the connectivity issue and is investigating.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Investigating</strong> - Our website and smartboxes are presenting a connection problem. We are investigating the issue at this time.</p>tag:status.keycafe.com,2005:Incident/92062922022-01-31T08:30:00Z2022-01-31T21:35:06ZConnectivity Incident<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Resolved</strong> - A third-party service provider reported intermittent connectivity loss. The incident is now resolved.</p>tag:status.keycafe.com,2005:Incident/90182092022-01-06T17:47:45Z2022-01-06T17:47:45ZThird party outage causing connectivity issues<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>17:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>16:26</var> UTC</small><br><strong>Update</strong> - Performance improvement/recovery is continuing.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>16:19</var> UTC</small><br><strong>Monitoring</strong> - Our third-party provider reported that they are continuing to see signs of recovery. Events latency is still relatively high (the delivery/appearance of Events may take longer than expected at this stage).</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Investigating</strong> - Particle is reporting a partial outage. Communication between some devices and our server is being delayed.</p>