Connection timeouts with tentative email and third party integration failure

Incident Report for Keycafe

Resolved

Heroku has resolved the issue.
Posted Sep 05, 2019 - 18:43 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 05, 2019 - 18:42 UTC

Update

Latest update: Our service provider Heroku is reporting that dynos in the Cedar US region may be experiencing issues with outbound networking calls. This is causing degraded service to some Keycafe platforms.

Status update: https://status.heroku.com/incidents/1896
Posted Sep 05, 2019 - 17:23 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 05, 2019 - 17:12 UTC

Identified

Heroku's Engineers are investigating potential platform Issues. The link to their status page update posted below. We are seeing connection timeouts to both our IP address geolocation service.
https://status.heroku.com/incidents/1896
Posted Sep 05, 2019 - 16:30 UTC
This incident affected: API and Website.