Third party provider connectivity issue affecting Programmable SMS

Incident Report for Keycafe

Resolved

This incident has been resolved.

Posted Feb 26, 2021 - 17:24 UTC

Update

Identified - We are no longer experiencing connection issues, however, Messaging queues are still being processed. An update will follow once the issues have been fully resolved.

Posted Feb 26, 2021 - 16:38 UTC

Monitoring

A third party provider is experiencing connection issues affecting programmable SMS. 2factor authentication and pickup codes are being affected. The issue is being investigated.

Posted Feb 26, 2021 - 14:17 UTC

This incident affected: API.